Charges (continued)
As described above, fees may be offset by the amounts of commission
received. However, in certain circumstances, the initial charges
that would otherwise be payable by you on an investment, may be
reduced by the amount which we could otherwise have taken as commission.
If you subsequently cease to pay the premiums on the policy or
encash the investment within an initial charging period and in
consequence we are obliged to refund the commission rebated to
enhance your policy terms, we would seek to recover this from
you. We will not make a charge if you exercise your right to cancel
the policy in accordance with the cancellation notice sent to
you by the product provider or investment manager.
On rare occasions we may receive a type of benefit from the
introduction of business to a product provider or firm. We will
not transact business or make a recommendation, which is likely
to result in an indirect benefit being received without disclosing
this to you.
There is no additional cost to you for using a means of distance
communication. RPFP may on occasions act as agent for its professional
connections and RPFP reserves the right to share fees or commission
with such connections at its discretion.
Clients Money
RPFP is not authorised to handle client’s money. We never
accept a cheque made out to us (unless it is a cheque in settlement
of charges or disbursements for which we have sent you a bill)
or handle cash.
Money Laundering
RPFP is unable to effect transactions for you if the necessary
money laundering verification checks have not been undertaken.
If such checks are delayed, either by a failure of the client
to supply documentation or any other reason, RPFP shall not be
responsible for any loss incurred due to the delay in investing
client monies.
Documents
All investments will be registered in your name unless otherwise
agreed in writing. We will forward all contract notes and documents
of title to you as soon as is practicable after we receive them
unless instructed otherwise; where a number of documents relating
to a series of transactions is involved, we will normally hold
each document until the series is complete and then forward them
to you.
Data Protection
Some services are provided to RPFP by third parties such as processing
business or obtaining compliance or regulatory advice, which warrant
the disclosure of more than just your basic contact details. You
agree that personal information held by RPFP may be disclosed
on a confidential basis, and in accordance with the Data Protection
Act 1998, to any such third parties. You also agree that this
information may be transferred electronically, e.g. email and
you agree that ourselves, or any such third party, may contact
you in future by any means of communication which we consider
appropriate at the time.
RPFP retains records of all transactions undertaken for clients
for at least six years from the date of each transaction. Such
records include copy contract notes, vouchers and copies of entries
held either manually or in computerised form.
We would inform you that any client is entitled, upon the giving
of reasonable notice, to inspect the records that relate to transactions
entered on his/her behalf and obtain copies of such records, at
their own expense.
Complaints
Should you have any complaint about the advice you have received
please write to or telephone the Compliance Officer at the address
shown below.If following our investigation and response to you,
you are still not satisfied with the outcome; you may contact
the Financial Ombudsman Service (FOS). Full details of the FOS
are contained within our complaints procedure, which is available
at any time, on request.
We are covered by the Financial Services Compensation Scheme.
You may be entitled to compensation from the scheme if we cannot
meet our obligations. This depends on the type of business and
the circumstances of the claim. Most types of investment business
are covered for 100% of the first £30,000 and 90% of the
next £20,000, so the maximum compensation is £48,000.
Further information about compensation arrangements is available
from the Financial Services Compensation Scheme.
Termination
You or we may terminate our authority to act on your behalf at
any time, without penalty. Notice of this termination must be
given in writing and will take effect from the date of receipt.
Termination is without prejudice to any transactions already initiated,
which will be completed according to these terms of business unless
otherwise agreed in writing. You will be liable to pay for any
transactions made prior to termination and any fees outstanding.
Responsibility
RPFP at all times remain directly responsible to
clients for the conduct of their affairs in accordance with this
statement.
RP Financial Planning Limited
Registered Office;
10 Romsey Road, Eastleigh, Hampshire
SO5O 9AL
Telephone: 023 8061 4555
Fax: 023 8061 6558
Email: advice@rpfinplan.co.uk
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